Comments on: Mistakes Happen. Handle Them With Grace and Keep Your Client

By: Phil

Phil — Thu, 08 Oct 2009 11:59:29 +0000

Be honest with the client about the issue and see what happens. In the future, it helps if you have a backup plan…if my ISP goes down, I can go to the nearest Panera and file from there. If phones go down, I take my cell phone and work remotely. If electricity goes out, I have a backup battery which can (depends on how much I need to do) give me enough time to drop everything on a flash drive and go elsewhere. However, a flood did cause me to miss a deadline. Some acts of God you can’t plan for.

By: Camesha

Camesha — Thu, 08 Oct 2009 03:51:42 +0000

Boy o boy. What a topic. I missed a deadline with a client once because I was moving and my ISP was giving me the run-around. It was the worst. I can tell my client is now stand-offish, but I’m not sure about how I should approach him to ask for more work. Keep in mind assignments with this client has went well and I completed projects sometimes weeks before the deadline. Should I just let him go or try?

By: gretawrites.com » Blog Archive » Oops! How to Handle Mistakes with Clients

Fri, 01 Aug 2008 12:07:30 +0000

[...] This may mean redoing the work or deciding not to charge the client for the project. I have redone a project once, and there have only been a couple of times that I have refused to charge someone for my work. Both times the client did offer to pay anyway, but I knew they weren’t happy. My take on it was that if they weren’t satisfied, then I haven’t done my job. [...]

By: Nicki B.

Nicki B. — Wed, 30 Jul 2008 07:12:11 +0000

Thanks, Jodee. This is a great reminder – it’s easy to let ego get in the way of handling tough situations properly.