Comments on: Good Freelance Writer Customer Service: Say What You Mean and Mean What You Say http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/ Freelance Writing Jobs for All Writers Mon, 13 Feb 2012 06:14:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: 25 Things You Can Learn From Deb Ng | Blogging Tips From Jade Craven http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/comment-page-1/#comment-110106 25 Things You Can Learn From Deb Ng | Blogging Tips From Jade Craven Sat, 15 Aug 2009 04:47:12 +0000 http://www.freelancewritinggigs.com/?p=4452#comment-110106 [...] discussed this in her post on good customer service for freelance writers Just because you agreed to a low rate doesn’t mean you should renege: It doesn’t matter if [...] [...] discussed this in her post on good customer service for freelance writers Just because you agreed to a low rate doesn’t mean you should renege: It doesn’t matter if [...]

]]> By: David Dittell http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/comment-page-1/#comment-69255 David Dittell Mon, 25 May 2009 06:15:25 +0000 http://www.freelancewritinggigs.com/?p=4452#comment-69255 To paraphrase a Scarface quote, "All I have is my word." There have been plenty of people who I'd never work with again because they're unreliable -- people who make promises they don't keep, disappear for long periods, periodically seem not to care, etc. You can plan around having a B+ writer who's on time, but you put everything in jeopardy by having a writer who's always late but turns in A material because of, as you say, chain reactions. Always strive to be a man/woman of your word. To paraphrase a Scarface quote, “All I have is my word.” There have been plenty of people who I’d never work with again because they’re unreliable — people who make promises they don’t keep, disappear for long periods, periodically seem not to care, etc. You can plan around having a B+ writer who’s on time, but you put everything in jeopardy by having a writer who’s always late but turns in A material because of, as you say, chain reactions.

Always strive to be a man/woman of your word.

]]> By: hm http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/comment-page-1/#comment-67929 hm Thu, 14 May 2009 23:05:35 +0000 http://www.freelancewritinggigs.com/?p=4452#comment-67929 How do you become a freelance writer? How do you become a freelance writer?

]]> By: Anne Wayman http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/comment-page-1/#comment-67855 Anne Wayman Thu, 14 May 2009 16:37:02 +0000 http://www.freelancewritinggigs.com/?p=4452#comment-67855 All true, Deb. Clients aren't dumb, and neither are editors and others who buy writing from us. I've always found that if I know I'm going to be late, and I rarely am, I know this pretty early in the project. Oh sure, there are exceptions, like when my kitty got her foot badly cut (she's fine now), but mostly I know when I'm getting in trouble with a deadline long before the deadline arrives. And it's then, when I first realize I'm in trouble that I need to contact the client/editor and tell 'em I've got a problem. I need also to tell them how late I'll be, and give them some choices if at all possible. Speaking of which, I've got to get back to work :) All true, Deb. Clients aren’t dumb, and neither are editors and others who buy writing from us. I’ve always found that if I know I’m going to be late, and I rarely am, I know this pretty early in the project.

Oh sure, there are exceptions, like when my kitty got her foot badly cut (she’s fine now), but mostly I know when I’m getting in trouble with a deadline long before the deadline arrives.

And it’s then, when I first realize I’m in trouble that I need to contact the client/editor and tell ‘em I’ve got a problem. I need also to tell them how late I’ll be, and give them some choices if at all possible.

Speaking of which, I’ve got to get back to work :)

]]> By: Omar http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/comment-page-1/#comment-67846 Omar Thu, 14 May 2009 13:43:15 +0000 http://www.freelancewritinggigs.com/?p=4452#comment-67846 As they say "Honesty Is The Best Policy". As they say “Honesty Is The Best Policy”.

]]> By: Katherine http://www.freelancewritinggigs.com/2009/05/good-freelance-writer-customer-service-say-what-you-mean-and-mean-what-you-say/comment-page-1/#comment-67692 Katherine Wed, 13 May 2009 04:32:44 +0000 http://www.freelancewritinggigs.com/?p=4452#comment-67692 Excellent points here. It's so important to meet your deadlines and if you can't just be honest with the client and tell them in advance. If they can't bend, outsourcing is an option. Integrity is so important! Excellent points here. It’s so important to meet your deadlines and if you can’t just be honest with the client and tell them in advance. If they can’t bend, outsourcing is an option. Integrity is so important!

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