Comcast Customer Service: How Not to Reward Loyalty

My husband and I have been talking about upgrading our cable service for some time.  When Comcast began offering their new Triple Play packages (phone, digital cable, Internet for a low price) we decided to take advantage. I called several times to ask about the various packages and each time very helpful customer service people [...]

Success Stories: Darren Rowse

Many of you know Darren Rowse as the famous “ProBlogger“. I can tell you Darren is much more than the man behind the blog. He is kind, funny, generous with his information, and someone who I am proud to call “friend.” I met Darren last fall and he’s just as warm and genuine as you’d [...]

Free Webinar: Marketing Strategies with White Papers

Every time my friend Michael Stelzner hosts a webinar he gets an amazing turnout. My biggest regret is that I get so caught up in what I’m doing I put off writing about them here until the very last minute. So today I’m giving you a week’s notice.
Mike is offering a webinar next week called [...]

A, B, C’s of Good Customer Service

I’ve been thinking about good customer service a lot lately. I don’t think it matters what kind of work you do, every freelancer needs to be professional and responsible. Freelancers without good people skills and the ability to keep clients satisfied won’t go very far.
Here are my A,B,C’s of Good Customer Service
Attitude – When it [...]

Web Content Sites: Do You Have Job Security?

What do these names have in common?

Write for Cash
The Vines
Garden & Hearth
Fine Tuning
Know More Media

These are all web content or blogging sites that don’t exist anymore.
What do these names have in common?

Suite 101
b5Media
Lifetips
Today.com
Creative Weblogging

These are all content or blogging sites that have changed the pay scale for their writers numerous times.
Things change…
Yesterday’s discussions regarding residual [...]

A Little Late June Weekend Link Love

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I’m remembering back in the day when I used to be able to stoke up my feed reader and check out my favorite blogs each morning with my first cup of coffee. Good times. Nowadays, I have so many favorite blogs it’s impossible to get them all in during a cup of coffee’s worth [...]

Embracing Social Media as a Job Search Tool

The other day I announced on Twitter that I was returning back to freelancing and consulting. Within a couple of hours I had three clients signed on, one who represented multiple clients and needed me to create a heavier web presence for each.
That I landed three clients from Twitter wasn’t surprising for me, I’ve been [...]

FWJ Welcomes Lorna Doone Brewer and Simon James!

When I announced recently that FWJ was looking for a new writer to make us laugh a couple of times a week, I never imagined I’d receive over 500 applications. Choosing one funny person from hundreds of laugh out loud funny applications was a challenge. Even more challenging was knowing that I would have to [...]

Success Stories: Patrick O’Keefe

I met my friend Patrick O’Keefe at the South by Southwest Interactive conference this fall where we were both speaking and I interviewed him for BlogTalkRadio. We met online sometime before that, however. Through Twitter we discussed community and social media and Patrick asked if I would like to read and review his terrific book, [...]

What Does it Mean to Work Smarter, Not Harder?

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The other day, after I wondered who sets your freelance writing rates, a discussion took place at the Web and Print blog. In that discussion one of the regulars asked me what it meant to me to work smarter, not harder. The obvious, of course, has to do with earning more money. To me [...]

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