Customer Service

Naughty or Nice? What Would Your Editor Say?

Naughty or Nice? What Would Your Editor Say?

It’s the end of the year and everyone is getting retrospective, including your editors and clients. What will they remember most? Your killer copy? That amazing lede (lead) you wrote? How many times you were late with an article? How hard you are to critique? If you’ve been naughty you can’t rewrite the past, but you can begin to repair your reputation with clients and editors by asking one simple question: How can I better serve you? Writing is a business and you provide a service. Good customer service will keep you in business for years to come so why [Read more…]

Getting More Work from Your Existing Clients

Getting More Work from Your Existing Clients

I don't think it's enough. Getting work is wonderful, making it is even better. Writers need to put their creative thinking, experience and skills to work to create new projects.

Ridiculous Freelance Ad of the Week

I’m finding that when I post these insulting ads, I have less and less to say about them.  I mean, how many ways can you call someone a “cheapskate,” anyway?  That doesn’t mean that I don’t still find them infuriating, or in cases like this one, downright flabbergasting! “Definitons are needed for a new and upcoming tech website. 200+ definitions need to be typed an hour in order to truly earn pay. Computer and technical definitons are what is needed. These will go through review as well before approved. They must be your words and only 1 to 2 lines [Read more…]

Flame Away, Fancypants

I spend a fair amount of time on this blog making fun of so-called “employers” who think it’s totally reasonable to pay decent writers a pittance for their hard work.  I’ve heard every argument for why they can get away with this.  New writers need some way to get started, and these gigs get their foot in the door.  What seems like a ridiculously small amount of money to my bourgeoisie self may be a fortune to someone in another country.  Blah, blah, blah.  Today, I want to look at the other side of the equation, though.  I want to [Read more…]

Using Facebook for Something Other than Showing Off My Kid

So, do you let your clients follow you on Facebook?  I’ve been loathe to do it.  Frankly, I don’t want them to know about my addiction to online Scrabble or the fact that I’m often up at 1 a.m. commenting on my friends’ posts for the day.  Also, I like to have that little bit of personal space, like when you’re at a Junior High dance and the chaperones shove balloons between you and your dance partner to make sure that your naughty bits don’t touch.  I really, really don’t want anything to do with my client’s naughty bits. On [Read more…]

Why the S.Larson Approach to Customer Service Doesn’t Work

Why the S.Larson Approach to Customer Service Doesn't Work

S.Larson has been sending me customer service notes from Citibank for decades. At first I didn’t give “S” a second thought. Just a random worker on an impersonal form letter…nothing to see here. After several years, I began to wonder about “S.”  This person, with the unchanging signature, was a long-time staple, handling my account for over a decade.  What a good worker this person must be in order to have such longevity! But then I had some questions: Was S.Larson a man or a woman? S/he was starting to resemble a gender-netural “Pat” like person in my mind. If [Read more…]

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