6 Tips for Receiving Feedback from Your Freelance Writing Clients

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Client feedback is essential for freelance writing success. Even though we may not want to receive constructive criticism, not to do so could mean the end of our business. Look at it this way, even negative feedback offers the opportunity for improvement. Soliciting feedback from clients is just good customer service. Some freelancers aren’t [...]

A Tale of Two Opportunities: One Missed, One with Amazing Potential

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One of the reasons I enjoy going to conferences such as BlogWorld is the opportunity to give and receive feedback. I chatted with several members of the FWJ community at this year’s conference, and they gave me good food for thought. Feedback is good. Feedback is important. Even the stuff we don’t want to [...]

Who is Right? The Customer or the Writer?

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I live by the “customer is always right” philosophy. I may not always agree with my clients but they’re the ones paying me to do the job their way. There are times when I might offer a suggestion if I feel they’re going in the wrong direction, but I always defer to them. It’s [...]

5 Reasons Your Freelance Writing Clients Come Back for More

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For many freelance writers, success doesn’t mean having clients. It means having repeat clients. Sure, we all have one-off gigs, but it’s better to have clients who contact us for all their projects. To do that, we stick out in our clients’ minds – but in a good way. Going the extra mile makes [...]

Sending Holiday Cards to Your Freelance Writing Clients

It’s only September yet Lowe’s and Kohl’s both have Christmas displays. They’re thinking of the holidays already and so should you. Among your considerations should be whether or not to send holiday cards to your clients. You may laugh, but business holiday cards are good customer service.  They tell your client:

You’re wishing him/her well
You care [...]

How to Exit a Gig and Still Keep Your Client

Probably one of the worst things a freelance writer can do is to flake out on a client in the middle of a project. In fact, I know of a few serial flakers. They take a gig and once they find out it’s not what they expected or find the work to be tedious, they [...]

10 Reasons for Difficult Clients or Why Your Clients Aren’t as Difficult as You Think

All freelancers have difficult clients, though the definition of “difficult” is certainly in the eye of the beholder. Some feel a client is difficult because he requests edits while others don’t like clients who check up on their projects each day. While there are a few who are really, truly mean-spirited or micromanaging, most aren’t [...]

Comcast Customer Service: How Not to Reward Loyalty

My husband and I have been talking about upgrading our cable service for some time.  When Comcast began offering their new Triple Play packages (phone, digital cable, Internet for a low price) we decided to take advantage. I called several times to ask about the various packages and each time very helpful customer service people [...]

A, B, C’s of Good Customer Service

I’ve been thinking about good customer service a lot lately. I don’t think it matters what kind of work you do, every freelancer needs to be professional and responsible. Freelancers without good people skills and the ability to keep clients satisfied won’t go very far.
Here are my A,B,C’s of Good Customer Service
Attitude – When it [...]

Who Sets Your Freelance Writing Rates?

Did you know many freelance writers won’t give a rate quote to a client and would rather the client set the rate? There are many reasons for this:

The freelance writer doesn’t know what to charge
The freelance writer is afraid of bidding too low
The freelance writer is afraid of bidding too high
The freelance writer is unsure [...]

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