S.Larson has been sending me customer service notes from Citibank for decades. At first I didn’t give “S” a second thought. Just a random worker on an impersonal form letter…nothing to see here. After several years, I began to wonder about “S.” This person, with the unchanging signature, was a long-time staple, handling my account for over a decade. What a good worker this person must be in order to have such longevity! But then I had some questions: Was S.Larson a man or a woman? S/he was starting to resemble a gender-netural “Pat” like person in my mind. If [Read more…]
