10 Reasons Face to Face Networking is Important for Landing Freelance Writing Clients

The Internet is an amazing freelance writing tool. We use it to communicate, find work and network. I don’t like to bore you with too many “back in the day” stories, but I can tell you times have changed drastically in the past ten to twenty years.
The problem with all this online stuff is how [...]

Good Freelance Writer Customer Service: Say What You Mean and Mean What You Say

A freelance writer is only as good as his (or her) reputation. You can be the best writer in the world, but if you can’t deliver as promised, no one will want to work with you. When making promises to a client, be sure you can deliver, otherwise it can lead to a whole lot [...]

5 Customer Service Lessons I Learned From Last Week’s Server Nightmare

So unless you’ve been living under a rock, you know FWJ had some major server issues last week. I won’t rehash it all here, but you’re welcome to read about my emotional breakdown in detail if you’d like the backstory. It’s all good, though. I like to take some time after situations such as this [...]