5 Customer Service Lessons I Learned From Last Week’s Server Nightmare

customer-service

So unless you’ve been living under a rock, you know FWJ had some major server issues last week. I won’t rehash it all here, but you’re welcome to read about my emotional breakdown in detail if you’d like the backstory. It’s all good, though. I like to take some time after situations such as this and reflect a bit. Instead of seething in anger or crying for hours, I wonder how I can use what I learned to my benefit. Here are a few lessons learned from last week’s server ordeal: 1. Every client is important – As a full [Read more…]

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